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1.Agreement and scope
This Top-up Agreement ("Agreement") is between you and CoreSpring HK Limited ("CoreSpring", "we", "us"). It governs your purchase and use of Sphene in the TaleWalk iOS app.
This Agreement supplements our Terms of Service. If they conflict on a matter concerning Sphene, this Agreement prevails for that matter. The Terms of Service and our Privacy Policy otherwise continue to apply.
By selecting “I have read and agree to the Top-up Agreement” in the app and completing payment, you agree to this Agreement. If you do not agree, do not complete the purchase.
2.Definitions
“Sphene” is the consumable virtual currency used in TaleWalk. It is the Sphene (credits) referred to, together with virtual items, in Section 6.4 of the Terms of Service.
“Paid Sphene” is Sphene you obtain through a purchase. “Free Sphene” is Sphene granted free of charge, such as Sphene earned from rewarded videos or promotions.
3.Purchases and payment
You must sign in to your TaleWalk account before purchasing. You can buy Sphene only through Apple In-App Purchase in the TaleWalk iOS app. Each purchase is a consumable, one-time purchase and does not renew automatically. The website does not sell Sphene or any other products or services.
The App Store displays the price in the currency for your region before you buy. Payment is charged to your Apple account when you confirm the purchase. Check the package, price and TaleWalk account before confirming.
4.Delivery and crediting
Sphene is credited to your TaleWalk account after Apple confirms the transaction and our server records it. The amount of Sphene in each package is set by our server configuration and shown in the app before you purchase. The quantity shown before that purchase applies to it.
If a network interruption, app crash or app closure delays crediting, the app will automatically resubmit the transaction later. Resubmitting the same transaction does not issue Sphene twice.
If your Sphene remains missing for an extended period, email support@talewalk.com with your Apple order information so we can investigate.
5.Refunds and deductions
Apple handles refunds for App Store purchases under its refund policies. You can request a refund at reportaproblem.apple.com. Sphene is non-refundable except where required by applicable law or Apple's applicable refund policies.
If Apple refunds or revokes a transaction, we will deduct the Sphene issued for that transaction from your balance, unless the refund was granted because of a defect or failure attributable to us. If you have already spent them, your balance may become negative.
A negative balance is not a debt owed to us and we will not seek payment for it, but you will not be able to use paid features until your balance returns to zero or above. Consumers in the EEA, the UK and Taiwan: see Section 6.5 of the Terms of Service on the statutory right of withdrawal.
6.Nature and use of Sphene
Sphene can be used for features in TaleWalk as shown in the app. They have no cash value, are non-transferable, cannot be withdrawn or redeemed for cash, and cannot be moved between accounts.
Sphene is tied to your TaleWalk account, not your device. You can use your balance on any iOS device by signing in to the same TaleWalk account.
Paid Sphene does not expire while your account exists. Free Sphene may expire under the rules and expiry dates shown in the app.
7.Minors
The eligibility requirements in Section 2 of the Terms of Service still apply: you must be at least 18 to use TaleWalk. This Agreement does not lower that age requirement.
If you are 18 or older but still a minor under the law of your country (for example where the age of majority is 19), you must obtain your parent or legal guardian's consent and make purchases under their supervision. Apple's parental controls, including Ask to Buy where available, apply in accordance with Apple's rules.
8.Prohibited conduct and irregular activity
You must not obtain Sphene through fraud, forged transaction information, exploitation of bugs, circumvention of payment or reward checks, or other improper means. Do not buy Sphene through third-party channels or use third-party top-up services.
If we detect Sphene obtained through abnormal, fraudulent or otherwise improper activity, we may deduct that Sphene and suspend or terminate your account, as provided in Section 6.4 of the Terms of Service. If you believe a deduction or account action is incorrect, contact support@talewalk.com.
9.Changes
We may change packages, prices and bonus rules. The updated details and any effective date will be shown in the app before you purchase. These changes do not affect the balance you purchased before they take effect.
We may update this Agreement by posting a new version on this page with a new effective date. For material changes, we will notify you in the app or by email at least 14 days before they take effect, consistent with Section 14 of the Terms of Service. Continuing to purchase or use Sphene after that date means you accept the updated Agreement. Changes to this Agreement do not reduce the balance you purchased before they take effect; the refund and improper-acquisition deductions described above still apply.
10.Governing law and disputes
Section 13 of the Terms of Service applies to this Agreement. It provides for Hong Kong SAR law and the exclusive jurisdiction of the courts of Hong Kong, except that consumers in the EEA or UK may bring claims in their home courts where the law so requires. Before starting formal proceedings, please contact legal@talewalk.com.
11.Language
This Agreement is written in English. Translations are provided for convenience only. If there is any inconsistency between the English version and a translation, the English version prevails.
12.Contact
CoreSpring HK Limited
Room 1006, 10/F, Po Yip Building, 23 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong
Support: support@talewalk.com
Legal: legal@talewalk.com